Survey

We would really appreciate your comments and hope that you can spare a couple of minutes completing this survey.

It is totally anonymous (unless you want to tell us who you are!) and the feedback is reviewed at least once a month. We have already added biscuits, more drinks choice and changed the salon music thanks to customer feedback. Any changes will be communicated on our news page!

Specific comments are always really useful. There is a section at the end for you to make observations. Thank you for your time!

Please rate as follows:
Well Above Expected= 5, Above Expected= 4, Expected=3, Below Expected=2, Well Below Expected=1

THE WEBSITE

1. How easy to use is our website?

2. How useful did you find the content?

BEFORE THE APPOINTMENT

3. Appointments made by telephone: were you happy with the way the call was answered & dealt with?

4. If you booked "in salon", were you greeted immediately?

5. Was the member of staff friendly & professional?

THE APPOINTMENT
How would you rate the reception area for:

6. Cleanliness

7. Choice of Magazines

8. Were you offered a drink and was there sufficient choice?

9. Were you kept waiting for your appointment, was it handled professionally?

How would you rate your hair washing experience?

10. Did the junior/stylist check you were comfortable? i.e. seating & water temperature?

11. Did the junior stylist discuss the products they were using?

12. Did you receive a head massage and was it a pampering experience?

How would you rate your service / treatment?

13. Did the stylist / therapist discuss your needs and explain what they would be doing?

14. Did they discuss the products they would be using and advise you on home care?

15. Did you feel they were focused sufficiently on you?

16. Were you happy with the result?

LEAVING THE SALON

17. Did your stylist escort you to the reception?

18. Were you asked if you would like to re-book?

GENERAL

19. Staff presentation / dress

20. Staff attitude

21. Salon Cleanliness

22. Music

23. Would you recommend us to a friend?



Please give us specific feedback if there is something you really loved or really hated. We want to make sure that we continue to provide excellent customer service!